Shipping & returns
What is your return policy?
ALL SALES FINAL
Each item is tested before we ship it to make sure that it is working properly.
Due to the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. This includes, but is not limited to:
- Vibrators and Dildos
- Douche and Enema Kits
- Anal Toys, Beads and Plugs
- Cock and Ball Devices, Cock Rings, and Cock Sleeves
- Gags And Ropes
- Lingerie And Men’s Wear
- Lubricants, Massage Oils, and all personal fluids
- Please contact us at [email protected] within 5 days of purchase. Please make sure to state your name, date of purchase, your invoice number, and details of the defect.
- If and items is found to be defective within 5 days of purchase, we will issue a Replacement Authorization Number and replace it with the same item.
- It is your responsibility to shipping the item back to us. Once we receive the defective item, we will ship a replacement promptly free of charge.
- Please note that all returned items must have their original packaging, parts, and accessories.
- Please note that returned items must be unused, any item deemed to have been used or intentionally damaged will not be refunded.
We ship within Canada using Canada Post Standard Shipping. We strive to ship out your order within 1 business day. Orders may ship in several packages.
Orders are packaged discreetly, in unmarked boxes or padded envelopes with plain mailing labels.
Orders $69 and over (before tax) are eligible for Free Shipping. Packages are shipped with Canada Post Expedited Parcel and should arrive within 1-9 business days after payment is complete.
A flat rate of $12.99 CAD is applied to all orders under $69. Packages are shipped with Canada Post Expedited Parcel and should arrive within 1-9 business days after payment is complete.
Store/Curbside Pick-up - We do our very best to have your order ready for pick-up within 3 hours, if not sooner! Curbside Pick-up is available when In-store is not available. We will notify you via email when your order is ready. Once you receive your pick-up confirmation, head to the store during business hours to pick up your order. Should you need immediate assistance, call our store for customer service. To pick up your order, you will need a copy of the receipt and photo ID is required. Check SPAM folder for order confirmation. Pick-up address is 277 Bath Road, KINGSTON.
Orders must be picked up within 30 days, after 30 days the order will be deemed abandoned and Sinsations Adult Boutique assumes no responsibility for the goods. There is no credit or refund on abandoned orders.